Name: Jaysen Sordum Barikpoa

Profile: Research Analyst, IT Support Specialist, IT Project Manager, Customer Care Service, Content Creator, Social Media Manager, Executive Assistant

Email: sordumjaysen@gmail.com

Phone: +2348034007831, +2290161910121

Skills
Research Analysis 98%
Social Media Management 98%
Content Creation 95%
Customer Care Service 95%
Project Management 90%
IT Support Specialist 90%
Executive Assistant 88%
Digital Marketing 90%

About me

Hello! I’m Jaysen—a certified IT Support Specialist, Project Manager, and multifaceted digital professional who loves blending technology, creativity, and strategic planning to help brands grow, connect, and thrive in today’s dynamic digital landscape.

My expertise spans a diverse range of services, including:

  • IT Support & Technical Troubleshooting
  • Content Creation & Copywriting
  • Digital Marketing & SEO
  • Social Media Management & Strategy
  • Customer Support & Virtual Assistance
  • Research Analysis & Data Interpretation
  • Project Management & Agile Coordination

    • With a solid foundation in IT support, and hands-on experience managing projects from kickoff to delivery, I make sure systems run smoothly behind the scenes while keeping teams on track and goals in sight. Whether it’s troubleshooting networks one minute or steering a cross-functional campaign the next, I combine a detail-oriented mindset with clear communication to hit milestones and exceed expectations.

    I thrive where tech meets storytelling—crafting compelling content, architecting seamless workflows, and steering projects that deliver measurable results. If you’re looking to elevate your brand, streamline operations, or launch your next big idea, let’s team up and make it happen!

    Resume

    My Educational Background and Work Experience.

    Summary

    Jaysen Sordum Barikpoa

    I specialize in digital marketing, content creation, social media management, SEO, research analysis, virtual assistance, and customer care, helping brands grow with strategy and creativity.

    • Gbedjeromede, Rue M2, 664A Cotonou, Benin
    • Lekki Phase 1, Lagos, Nigeria
    • +2348034007831, +2290161910121
    • sordumjaysen@gmail.com

    Education

    Google Project Management

    Professional Certificate

    2025

    Coursera

    Project lifecycles and methodologies, Agile and Scrum practices, Stakeholder management and communication, Scope definition and work breakdown structures, Schedule planning and critical path analysis, Budgeting and cost estimation, Risk assessment and response planning, Quality assurance and control, Change management procedures, Team leadership and collaboration tools.

    Google IT Support

    Professional Certificate

    2025

    Coursera

    Focus: IT support, computer networking, systems administration, troubleshooting, software and package management, Windows and Linux operating systems, virtual machines, VPNs, network security, encryption, and data recovery.

    HIGHER NATIONAL DIPLOMA

    Science Laboratory Technology (Biology/Microbiology)

    2013 - 2014

    Rivers State Polytechnic, Bori, Rivers State

    Professional Experience

    Assistant Product Manager

    2025

    CardLumi | Remote

    • Improved MVP success rate by 20% by drafting product documentation and conducting 10 user interviews.
    • Improved market share by 5% through executing competitor analysis to refine positioning and go-to-market strategies.
    • Delivered stakeholder presentations, aligning expectations and gathering feedback.

    Research Analyst

    2022 - 2025

    Study Plus Hub LTD | Remote | Part-Time

    • Analysed research data and prepared reports on environmental microbiology.
    • Curated and reviewed studies on pollution control and microbial solutions.

    Virtual Assistant Intern

    2025

    InternPulse | Remote

    • Managed schedules, handled correspondence, streamlined and supported virtual team operations, and improved efficiency by 15%.
    • Assisted in administrative tasks to enhance operational efficiency and maintain effective communication with clients and team members.

    Content Creator/Social Media Strategist

    2024

    GC Fort | Cotonou, Benin

    • Developed content for newly established social media platforms to enhance the company's profile and attract a larger customer base. Additionally, I managed social media accounts and designed targeted marketing campaigns to drive sales growth.

    Customer Care Representative/Tech Support

    2022 - 2024

    Diverse Ventures | Cotonou, Benin

    • Resolved an average of 50+ customer inquiries daily, achieving a 95% satisfaction rating.
    • Provided technical support, maintaining and troubleshooting essential equipment, which improved overall system reliability.